1) This is the first time I use this kind of machine, is it easy operate?
We will send you english manual book and guide video that show how to use machine.
 If there is still have any question, we can talk from phone or Skype.
 
2) If machine have any problem after I ordered it, how could I do?
Free parts send to you in machine warranty period if machine have any problem.
Free after-sales service life for machine is one year, please feel free contact us if your machine have any problem.
we will give you 24hours service from phone and skype.
 
3) MOQ ?
Our MOQ is 1 set machine. We could send machine to your country port directly, please tell us your port name. 
There will be best shipping freight and machine price send to you.
 
4).How long is your delivery time?
For regular models (380V/220V 50Hz 60Hz  3phase), approx 15-20 days;
For customized models, approx 20-25 days.  All depends on actual production conditions.
 
5).What's your payment methods?
We accept T/T (bank transfer) usually, deposit before production, balance paid before delivery from factory. 
Also accept L/C at sight 
For old customers we will give better payment terms.
 
6).What kind of packing materials you use?
We make carton or plywood case as package, which i strong enough for transportation.
 
7).What kind of transportation mode you choose?
For bulk goods, we suggest sea shipping, because it is far more economical; and you could also choose transportation 
By truck or train, all are up to your finial decision.